Terms & Conditions
Last updated: October 2026
Welcome to Livy & Company. These Terms & Conditions govern your use of LivyAndCompany.com and purchases made through our website.
By using this website, placing an order, or purchasing from Livy & Company, you agree to these Terms & Conditions.
About Livy & Company
Livy & Company is an independent handmade and artist-owned business offering original artwork, handmade pet accessories, personalized products, memorial items, gifts, and related products.
Many of our products are designed, illustrated, dyed, assembled, engraved, personalized, or otherwise created by hand. Because of this, individual pieces may have slight variations that are part of the handmade nature of the product.
Orders
By placing an order, you confirm that the information you provide is accurate and complete.
Please carefully review:
- Product selections
- Sizes
- Colors
- Personalization
- Names and spelling
- Shipping address
- Any photographs or information submitted for custom artwork
Customers are responsible for reviewing these details before submitting an order.
If you notice an error after placing an order, please contact us as soon as possible at Michelle@LivyAndCompany.com.
We will make every reasonable effort to help, but changes cannot be guaranteed once production has begun.
Handmade and Made-to-Order Products
Many Livy & Company products are handmade or made to order.
Small variations in color, dye pattern, placement, texture, engraving, fabric pattern, stitching, shape, or other details may occur from one piece to another.
These variations are not considered defects. They are part of what makes handmade products unique.
Colors may also appear somewhat different depending on lighting, photography, computer monitors, phone screens, and other devices.
Custom and Personalized Products
Personalized and custom products are created specifically for the customer and may include names, photographs, custom artwork, memorial information, wording, sizing, colors, or other individually requested details.
Customers are responsible for submitting accurate information and suitable photographs or reference material.
Once production of a personalized or custom item has begun, the order generally cannot be changed, cancelled, returned, or exchanged unless the finished product is damaged, defective, or materially different from what was ordered.
Additional information about returns and exchanges can be found in our Shipping & Returns Policy.
Custom Artwork and Pet Portraits
When a customer submits photographs for custom artwork, the customer confirms that they have the right to provide those photographs to Livy & Company for the purpose of creating the requested product.
Photographs submitted for custom artwork remain the property of their respective owners.
The artwork created by Livy & Company from those photographs remains the original artwork and intellectual property of Livy & Company unless a separate written agreement specifically transfers additional rights.
Purchasing a custom product does not automatically transfer copyright or commercial reproduction rights to the customer.
Customers may enjoy and display their finished products for personal use.
They may not reproduce, resell, redistribute, manufacture products from, or commercially use Livy & Company artwork without written permission.
Original Artwork and Intellectual Property
Unless otherwise stated, the artwork, illustrations, designs, graphics, photographs, product designs, written content, logos, branding, and other original material appearing on this website are owned by or licensed to Livy & Company.
These materials may not be copied, reproduced, modified, sold, distributed, republished, or used commercially without prior written permission.
This includes Livy’s Angels, Whisker Thicket artwork and characters, fairy and angel designs, illustrations, and other original Livy & Company creative work.
Purchasing a physical product does not transfer ownership of the underlying artwork or intellectual property.
Customer-Submitted Content
If you submit photographs, names, wording, messages, or other material for use in a custom order, you grant Livy & Company permission to use that material as reasonably necessary to create and fulfill your order.
You remain responsible for ensuring that you have the right to provide the materials you submit.
Livy & Company reserves the right to decline content that is unlawful, infringing, abusive, threatening, hateful, or otherwise inappropriate.
Product Availability
Because Livy & Company is a small handmade business, products, fabrics, materials, colors, hardware, and designs may occasionally become unavailable.
If an item or material becomes unavailable after you place an order, we will contact you to discuss an appropriate alternative, substitution, refund, or other solution.
We may discontinue or modify products at any time.
Pricing
Prices are shown in U.S. dollars unless otherwise stated.
We make reasonable efforts to keep product descriptions and prices accurate. If an obvious pricing, technical, or listing error occurs, Livy & Company reserves the right to correct the error.
If an error affects an order you have already placed, we will contact you before proceeding whenever reasonably possible.
Payment
Payment is due at the time an order is placed unless another arrangement has been agreed to in writing.
Available payment methods may include credit or debit cards, WooPayments, Apple Pay, PayPal, or other payment services displayed at checkout.
Payment processing may be handled by third-party payment providers and is also subject to their applicable terms and policies.
Order Processing and Turnaround Times
Because many products are handmade or made to order, production times vary.
Estimated turnaround times shown on product listings or elsewhere on the website are estimates rather than guaranteed delivery dates unless Livy & Company has specifically agreed to a deadline in writing.
If you need an order by a particular date, please include that information in your order notes or contact us before ordering whenever possible.
We will make every reasonable effort to accommodate requested dates, but rush requests cannot always be guaranteed.
Shipping
Customers are responsible for providing an accurate and complete shipping address.
Livy & Company is not responsible for delays caused by shipping carriers, weather, incorrect addresses, postal disruptions, or circumstances beyond our reasonable control.
Once a package has been transferred to the shipping carrier, delivery timing is generally controlled by that carrier.
Additional shipping information is available in our Shipping & Returns Policy.
Returns, Exchanges and Cancellations
Because Livy & Company is a small handmade business and many products are made to order, we do not accept returns or exchanges simply because a customer changes their mind.
Custom and personalized products are not returnable or exchangeable unless they arrive damaged, defective, or materially different from what was ordered.
If Livy & Company makes an error, we will make a reasonable effort to correct it.
Specific return, damage, cancellation, and shipping procedures are explained in our Shipping & Returns Policy.
Nothing in these Terms limits any consumer rights that cannot legally be waived.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly at Michelle@LivyAndCompany.com.
We may request photographs or other information so that we can understand the problem and determine the appropriate solution.
Depending on the situation, an appropriate resolution may include repair, replacement, correction, or refund.
Website Information
We make reasonable efforts to keep information on LivyAndCompany.com accurate and current.
However, occasional errors, omissions, technical issues, outdated information, or interruptions may occur.
We may update, correct, remove, or modify website content without prior notice.
Website Use
You agree not to use this website:
- For unlawful purposes
- To interfere with website security or operation
- To attempt unauthorized access to accounts or systems
- To introduce malicious software or harmful code
- To copy or commercially exploit website content without permission
- To violate the rights of Livy & Company or another person or business
We may restrict access to the website when reasonably necessary to protect the website, our customers, or our business.
Third-Party Services
Our website may use or link to services operated by third parties, including payment processors, shipping companies, social-media platforms, website services, and other providers.
Livy & Company does not control the independent policies or practices of third-party services.
Use of those services may also be subject to their own terms and privacy policies.
Limitation of Liability
To the fullest extent permitted by applicable law, Livy & Company will not be responsible for indirect, incidental, special, or consequential losses resulting from use of this website or our products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
Changes to These Terms
We may update these Terms & Conditions from time to time as our business, website, products, or legal requirements change.
The most current version will be posted on this page with an updated revision date.
Governing Law
These Terms are governed by the laws applicable to Livy & Company’s principal place of business, without limiting any consumer protections that may apply under applicable law.
Contact Us
Questions about these Terms & Conditions may be sent to:
Livy & Company
Website: LivyAndCompany.com
Email: Michelle@LivyAndCompany.com